Sooner rather than later, the industry is going to feel the pinch, and price competition and value will matter.” “This good news is tempered, though, by increasing inflationary pressures, which are already slowing traffic. “This year we’re seeing customer satisfaction returning to pre-pandemic levels for full-service dining, while fast food outlets have rebounded to within a point of their 2019 score,” says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. Meanwhile, the fast food industry climbs 3% to 78. With this improvement, the industry moves back into first place in the Index, sharing the top with athletic shoes and soft drinks. Truett Cathy.ANN ARBOR, Mich.-( BUSINESS WIRE)-If satisfaction is any indication, customers are hungrier for restaurants than they have been in years.Īccording to the American Customer Satisfaction Index (ACSI ®) Restaurant Study 2022-2023, customer satisfaction with full-service restaurants is up 1% to a score of 81 (on a scale of 0 to 100). The family-owned and privately held restaurant company was founded in 1967 by S. The Atlanta-based fast-food chain serves breakfast, lunch and dinner every day except Sundays in more than 2,600 restaurants across 47 states, Washington, D.C., Canada and Puerto Rico. In Polk County, the Chick-fil-A website shows other restaurant locations in Bartow, North Lakeland, Southeastern University, Winter Haven and Davenport. The fast-food chain operates its South Lakeland location on a 2.39-acre parcel owned by Sauder Properties LLC, county property records show. There will also be a bypass lane on the property for motorists who need to go around the drive-thru after entering from Alamo Drive.Ī building permit showed a $415,000 price tag for the renovation to the drive-thru, kitchen and dining room, which comprises about 5,492 square feet of the property. This was an effort to lessen stacking on the parking lot and off site and instead give drivers more room to line up within the drive-thru. The reconfiguration of traffic flows would mean access from the north side of the site and directly to the drive-thru, a project engineer said in February. Kathleen area Planning board OKs scaled-back plan for Deeson Road development. 'It's a poor location': Neighbors concerned about plan for a Chick-fil-A near Southgate Previously Already a superhighway of drive-thrus, South Lakeland Chick-fil-A aims to add another lane In addition to the expanded drive-thru, the chicken restaurant will close its parking lot entrance along West Alamo Drive and create a new drive-thru-only entrance further down Alamo, Polk County planning records show. had been rebuilt just three years ago to add capacity inside and outside. “The remodel includes updates to the kitchen and dining room, as well as the addition of a third drive-thru lane.”Īssuming the project is not delayed, the restaurant is expected to reopen on Monday, she said. “We are pleased to share that Chick-fil-A South Florida Avenue is completing a remodel to make overall improvements to the restaurant and enhance the guest experience,” she said Friday via email. A much-awaited third drive-thru lane at the South Florida Avenue Chick-fil-A restaurant in Lakeland could be open as early as Monday, a statement from a Chick-fil-A Inc.
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